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FAQ | Discasino

Most common questions

When will my withdrawal be processed?

Most withdrawals zip through our system almost instantly! For many cryptocurrencies, you'll have your funds in just about 5 minutes. However, if a transaction needs extra review, it could take up to 24 hours. Some currencies may take a little longer to confirm on the blockchain, so hang tight!

 

How does the welcome bonus work?

Once you sign up and make a first deposit of at least €20, you're eligible for our juicy 200% welcome bonus, but it’s paid out a bit differently. Instead of a lump sum, the bonus arrives in 4 batches as cash! Every time you wager 15x your deposit, you'll unlock another piece of the bonus, each worth 25% of your initial deposit.

 

What are the wagering requirements for the welcome bonus?

Unlock 25% of your bonus each time you wager 15x on casino games or sports. Do this 4 times, and you’ll get the full bonus! Remember, all deposits in the first 7 days count towards the wagering.

 

Is there a Discasino mobile app?

We don’t have a dedicated app, but you won’t miss it! Our site is fully optimized for both desktop and mobile, so you can access Discasino through any browser on your phone or tablet and enjoy the full experience. Not to mention you can always keep playing on Discord, no matter which device you use!

 

How do I contact customer service?

Our support team is here for you 24/7! You can reach us through the Live Chat by scrolling to the bottom of this page and clicking the "Chat with Me" button.

 

Why does my balance change to USD/EUR when entering a game?

Some game providers don’t support crypto displays, so your balance may appear in USD or EUR when you’re playing. Don’t worry— your bets and winnings are still being calculated and credited in crypto!

 

Account

How do I create my Discasino account?

Starting with Discasino is super easy! Just click "Sign Up" in the top right corner, fill in your email, pick a username and password, and agree to our Terms and Conditions. Once you hit "Sign Up & Play," you’re all set to go!

 

What should I do if I have forgotten my password?

No worries if you forgot your password! Just click “Login,” then select “Forgot Password?” and follow the prompts. Enter the email linked to your account, and we’ll send you instructions to reset your password.

 

Do I need to verify my account?

We may need to verify your account to keep things fair and safe. This process helps us prevent fraud, money laundering, and underage gambling. Verification is super important and your account may be closed without completing it.

 

Where can I view my account history?

Want to check out your past transactions or bets? Just head to the “Activity” tab under Settings, which you’ll find by clicking on your profile icon in the top right. It’s all there!

 

Is my region restricted from playing?

Discasino operates under multiple licenses, and availability may vary by region. Check our terms and conditions for your area to see if you’re good to go.

 

Deposits and Withdrawals

How do I deposit with crypto?

Once your account is ready, go to your profile and click on “Wallet” in the drop-down menu. Select your preferred crypto to see the deposit address, and transfer funds from your crypto wallet. You can also use the “Buy Crypto” tab if you want to purchase some using a credit card.

 

What is the minimum deposit amount?

The minimum deposit varies by currency. You can see the minimum values in the table below:


CurrencyBTCBCHLTCDOGE

Minimum Deposit

0.00010.0010.011

CurrencyETHUSDTE USDTT TRX

Minimum Deposit

0.0015210

CurrencyXRPADABNBSOL

Minimum Deposit

0.00110.01/

CurrencyUSDCMATIC/FLOK/TAMA/
PEPE/SHIB/BONK

Minimum Deposit

5/

 

Where can I view information about confirmations?

 

CurrencyBTCBCHLTCDOGE

Explorer Link

LinkLinkLinkLink

CurrencyETHUSDTE USDTT TRX

Explorer Link

LinkLinkLinkLink

CurrencyXRPADABNBSOL/BONK

Explorer Link

LinkLinkLinkLink

CurrencyMATICUSDC/FLOK/
TAMA/PEPE/SHIB

Explorer Link

LinkLink

 

How quickly are withdrawal requests processed?

Most withdrawals are processed within 5 minutes, though some may take longer due to the blockchain or extra review needs. Maximum processing time is 24 hours.

 

What’s the minimum withdrawal?

Check the Withdrawal table below for specific minimums for each crypto.


CurrencyBTCBCHLTCDOGE

Minimum Withdrawal

0.00020.0010.011

CurrencyETHUSDTE USDTT TRX

Minimum Withdrawal

0.0015110

CurrencyXRPADABNBSOL

Minimum Withdrawal

0.00110.01/

CurrencyUSDCMATIC/FLOK/TAMA/
PEPE/SHIB/BONK

Minimum Withdrawal

5/

 

How can I verify if my withdrawal was processed correctly?

You can use a blockchain explorer to track your transaction. Just copy the transaction hash and paste it in the explorer to check the status and confirmation details.

 

What should I do if my deposit is not showing?

If your deposit is taking a while to show up, it might be waiting for blockchain confirmations. Head to the “Activity” tab under “Settings” to check if the status is still “Initiated.” Confirmations can vary by currency, so please be patient. If you deposited less than the minimum amount or used an unsupported network, you will unfortunately lose your deposit.

 

Are there any fees on deposits or withdrawals?

We don’t charge any fees on deposits or withdrawals! But, keep in mind that network or provider fees may apply depending on your chosen method.

 

Bonuses

How do I receive my welcome bonus?

As long as your first deposit is at least €20 and made within 30 days of signing up, the welcome bonus will be added to your account automatically.

 

Is there a no-deposit offer?

All our bonuses require a minimum deposit of €20.

 

How does wagering work?

To unlock each portion of the 200% bonus, you need to wager 15 times your initial deposit. For example, with a €100 deposit, every €1,500 wagered will release €25 of your bonus, up to €200.

 

Where can I see how much I still need to wager?

Check out your wagering progress under the “Activity” tab in “Settings.” It’s located under your profile icon.

 

Casino

Are the casino games fair?

Absolutely! All our games are licensed and regularly audited to ensure fairness. Discasino operates under strict gaming regulations from our Curacao license.

 

Can I play all casino games with crypto?

Yes, but keep in mind that some games may show your balance in USD or EUR, depending on the provider. Rest assured, your bets are still deducted in crypto.

 

Is it possible to play for free?

You bet! Most slots and crash games have a "Play for Fun" option. Just hover over the game and select this option to play for free. Note: you’ll need to log out to access demo mode.

 

What should I do if the game crashes?

If a game crashes, most providers allow you to pick up where you left off. Check the game’s “Settings” or “Information” tab for specific instructions. Any winnings will be credited to your account as usual.

Security

Are my bitcoins and cryptocurrencies secure on Discasino?

Your security is our top priority! We regularly audit our systems to protect your funds and have safeguards in place to detect and prevent suspicious activity. If you suspect any unauthorized access, please change your password and notify customer support.

 

Is my information secure on Discasino?

Yes! We use SSL encryption to ensure your data is private and protected on our site.

 

Sportsbook

Do you offer esports?

Absolutely! We cover popular esports like Counter-Strike, Valorant, League of Legends, Overwatch, and more. You’ll get live streams and an intuitive interface for easy viewing and betting.

 

What is the minimum sports bet?

You can start betting on sports with as little as $0.1, whether it’s a Single, Combo, or System bet.

 

What is the maximum sports bet?

We don’t set a strict max limit, but our Sportsbook team reserves the right to set maximums on specific events.

WalletConnect

How do I register with WalletConnect?

To sign up with WalletConnect, select the WalletConnect button, pick your preferred app, and scan the QR code with your wallet app. Confirm the connection, and you’re registered!

 

How do I deposit with WalletConnect?

We currently only support ETH deposits via WalletConnect. Select WalletConnect in the Deposit screen, enter the amount, and confirm the transaction through your wallet app. Make sure the address matches our website before confirming.

 

How do I withdraw with WalletConnect?

At the moment, withdrawals aren’t supported through WalletConnect.

 

Live support

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Let our Live Assistant help you with answers and guidance in real-time, so you can get back to your game.

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